Shipping


Melt-Free Delivery

We will always make every effort to deliver your order in the best possible condition – and that includes in hot weather. When the mercury rises, we transport all temperature-sensitive products in Hotel Chocolat cool bags. On the rare occasion that orders are affected by extreme weather, should your item(s) arrive in anything less than perfect condition, simply call us on +1 646 590 4400, or email usacustomerservice@hotelchocolat.com. Our 100% Happiness Guarantee means we will immediately refund or replace – whatever works best for you.

 

Shipping Methods

Delivery Option

Details

USPS First Class Package

Order by 3pm to receive your order in 2-3 business days. 

USPS Priority Mail

Order by 3pm to receive your order in 1 business day. 

USPS Priority Mail Express

Order by 3pm to receive your order on a priority express service in 1 business day.

 

Additional Information

Shipping Instructions

At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help our carrier once your order has been despatched. Typically, this could include leaving an order with a neighbor or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes. 

Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).

 

Packing Your Order

We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.

Tracking Your Order

To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.