We will always make every effort to deliver your order in the best possible condition – and that includes in hot weather. On the rare occasion that orders are affected by extreme weather, should your item(s) arrive in anything less than perfect condition, email email@example.com. Our 100% Happiness Guarantee means we will immediately refund or replace – whatever works best for you.
We offer three shipping options:
- Standard - Usually arrives 3-5 business days (Monday-Friday) from the date of purchase.
- Expedited - Usually arrives 2-3 business days from the date of purchase
- Express - Usually arrives 1-2 business days from date of purchase.
Orders placed before 2pm will be processed and dispatched for delivery on the same day. Orders placed after 2pm will be dispatched the next business day.
Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.
At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help our carrier once your order has been despatched. Typically, this could include leaving an order with a neighbor or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.
Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).
Tracking Your Order
To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help. Please contact us on firstname.lastname@example.org
Adverse Weather Conditions
We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.
What is Hotel Chocolat’s returns policy?
You can order in complete confidence; if you’re not 100% happy with your order or we miss an important delivery date, then we guarantee we’ll immediately make it right for you – refunding or replacing as appropriate. Please contact us at email@example.com – we’re here to help.